Shipping & Returns
Where do you ship to?
We ship worldwide! See below for details on International vs. Domestic shipping.
What does shipping cost?
For Domestic shipping, we charge a flat rate of $2.50, for International shipping we charge a flat rate of $3.50.
How long does shipping take? What shipping methods do you use?
- Express shipping time 2-3 days (Not available in all products)
- Standard International Shipping (5-20 Days Depending on Country)
Most orders are shipped via USPS. Orders placed before 12PM PST from Monday to Friday will be shipped same day. Orders placed after 12PM PST or on the weekends will be shipped on the next business day. Most Domestic orders are shipped from Camarillo, CA, USA.
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.
What is your return policy?
We want you to be 100% satisfied with your ClickJoy purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
Please see above for terms and conditions of International orders.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
409 Calle San Pablo, Unit 108
Camarillo, CA 93012
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.