WHERE ARE YOU BASED?
We're happily based in California.
HOW DOES SHIPPING WORK?
Most Domestic orders are shipped directly from our warehouse in Camarillo through USPS First Class shipping services. However, due to high demand , Shipping for some products takes 2-3 Weeks.Most orders arrive within 7-10 days .
For International orders, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help/guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.